SK Telecom, Deutsche Telekom, e& and Singtel have jointly announced the formation of the Global Telco AI Alliance to bring a new customer experience for global citizens leveraging Artificial Intelligence (AI) technology.
The four members have signed a multilateral Memorandum of Understanding (MOU) for their cooperation in AI. The signing took place in Seoul, South Korea, and was attended by key executives of the four operators who were either physically or virtually present for the groundbreaking initiative. Among the attendees were Claudia Nemat, Board Member of Technology and Innovation at Deutsche Telekom, Hatem Dowidar, Group CEO of e&, Yuen Kuan Moon, Group CEO of Singtel, Chey Tae-won, Chairman of SK Group, and Ryu Young-sang, CEO of SKT.
The alliance reached an agreement to accentuate the AI transformation of the current telecommunication business and promote new growth using AI-powered business models.
All the firms will cooperate and exercise their respective technologies. The Global Telco AI Alliance will serve as a foundation for new AI services in the telecom industry including digital assistants, super apps, etc.
To create a conducive environment for their cooperation, the four will set up a Global Telco AI Alliance Joint Working Group which will engage in discussions for co-investment possibilities and development of the Telco AI Platforms. Each company will designate a C-level officer to coordinate the multi-lateral collaboration.
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Global Telco AI Alliance is a major step in a new journey
“The launch of the Global Telco AI Alliance is meaningful in that it marks the beginning of a new journey to innovate our business models while growing together with our global partners,” remarked Ryu Young-sang, CEO of SKT. “Through collaborative efforts, we will accelerate AI transformation of all industries, provide new value and experience to our customers, and lead the growth of the global AI ecosystem.”
Similar thoughts were shared by Claudia Nemat, a Board Member of Technology and Innovation of Deutsche Telekom. She said, “In order to make the most of the possibilities of generative AI for our customers and our industry, we want to develop industry-specific applications in the Telco AI Alliance. I am particularly pleased that this alliance also stands for bridging the gap between Europe and Asia and that we are jointly pursuing an open-vendor approach. Depending on the application, we can use the best technology. The founding of this alliance is an important milestone for our industry.”
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Likewise, Khalifa Al Shamsi, CEO of e& Life said, “We recognize AI’s immense potential in reshaping the telecommunications landscape and beyond and are excited to embark on this transformative journey with the formation of the Global Telco AI Alliance. The alliance signifies a strategic commitment to driving innovation and fostering collaborative efforts. Our shared goal is to redefine industry paradigms, establish new growth drivers through AI-powered business models, and pave the way for a new era of strategic cooperation, guiding our industry towards an exciting and prosperous future.”
“This alliance will enable us and our ecosystem of partners to significantly expedite the development of new and innovative AI services that can bring tremendous benefits to both businesses and consumers. With our advanced 5G network, we are well-placed to leverage AI to ideate and co-create and are already using it to enhance our own customer service and employee experience, increase productivity and drive learning,” said Yuen Kuan Moon, Group Chief Executive Officer of Singtel.